Account Access Support
Resolve sign-in issues, reset credentials, manage verification steps, and get help setting up secure access across trusted devices.
Get the essential desktop tools you need for quick, secure access to our local support portal experience.
Secure desktop downloads for fast access to our local support portal tools.
24/7
Support availability
1.2M+
Secure sessions / year
98%
Issues resolved first touch
50
States served from Texas HQ
Your security is our promise. Every client is protected by a complimentary, Texas Capital-funded fraud safeguard — always on, always free.
We also built our own malware-removal tool, continuously updated to keep your devices safe from evolving threats.
One portal. Around-the-clock support. Your financial safety, covered.
Install the portal for Windows or Mac, then sign in with your Texas Capital online banking credentials.
Cards, wires, statements, security — the portal routes you to the specialist team best suited to help.
Connect over encrypted live chat, share documents securely, and get a resolution — usually in one session.
Personalized advice through one-on-one chats — your unique financial journey, our expertise.
Access practical help across account access, payments, security, documents, business services, and advisor-led support through one streamlined portal experience.
Resolve sign-in issues, reset credentials, manage verification steps, and get help setting up secure access across trusted devices.
Get assistance with payment activity, card controls, transfer questions, transaction reviews, and related day-to-day banking tasks.
Access statements, tax records, e-documents, and downloadable files with clear guidance for locating and organizing important information.
Review alerts, report suspicious activity, and receive step-by-step support when account protection or fraud concerns need attention.
Find support for ACH services, wires, treasury workflows, user administration, and other operational business banking needs.
Connect with an advisor for product guidance, onboarding help, and recommendations aligned with your banking needs and goals.
Support
Let us understand your financial goals and walk you through the platform until it feels like home.
We are an advisor-led institution with a modern digital front door. Our Support Portal was built to give every client — personal, business or institutional — the same clarity and confidence you'd receive across the world.
Everyone's financial journey is different, and so is ours to walk with you. Our advisors take the time to understand your goals and tailor every answer to your situation — no scripts, no shortcuts.
From your first checking account to multi-entity treasury structures, we guide every client with care.
We guide clients step-by-step so they can manage accounts, payments and statements with total confidence.
Educational tips and market commentary from our advisory team help you make informed financial decisions.
Our support team is always one chat, call or secure message away — day, night and every banking day in between.
Our team
We're committed to building long-term relationships with you and your business. From personal banking to commercial credit and private wealth, our advisors prepare for every conversation like it matters — because to us, it does.
Personal banking with Texas Capital means more than an account number. We take the time to understand your goals and build a relationship that grows with you.
Explore our solutionsYes. Live chat, guided setup and the TC Secure malware removal tool are complimentary for all Texas Capital clients, funded by the bank as part of our commitment to your financial security.
The desktop portal supports Windows 10 or later and macOS 12 Monterey or later. A responsive web chat is also available on any modern browser, including mobile.
Our average first response is under one minute during business hours, and chats are answered 24/7. Complex matters are escalated to a named specialist the same day.
Every session is protected with 256-bit encryption and multi-factor authentication. We will never ask for your password or ask you to install remote-access software.
Absolutely. The help library is public, and prospective clients can open a chat to speak with an advisor about opening an account or exploring our business and investment banking services.
Explore the Support Portal and take advantage of the wealth of resources and support we offer to you.